Order Inquiries

How can I track the status of my order?

Once your order is processed, you will receive a confirmation email with a tracking number. Please use the UPS website to check you order's status.

Is it possible to modify my order after placing it?

Yes! However, order modifications are subject to timing and product availability. It’s advisable to contact Brick Me customer service as soon as possible if you need to make changes

Can I change the shipping address for my order?

Changing the shipping address may be possible if the order hasn’t been dispatched yet. Contact customer support immediately for assistance.

How do I add special instructions or requests to my order?

You can send us an email detailing your special request or set of instructions at [email protected]

What should I do if I need to cancel my order?

Orders can be cancelled if they haven’t been processed for shipping, you can confirm if your order hasn’t been fulfilled yet if you haven’t received a tracking number for it. Contact customer service at [email protected] immediately to request a cancell

Can I change the background or customize aspects of my order after placing it?

Yes! Although customization requests post-order placement depend on the order status and the nature of the request. Contact customer service at [email protected] for specific inquiries.

What is the process for reporting a missing item from my order?

Should your order be missing any components, including any optional add-ons, please submit this form as soon as possible and we will send them to you free of charge on our next fulfillment day. Please note that we can only send one shipment of missin

How can I get an update on the estimated delivery date of my order?

For your order delivery updates please use the tracking number we emailed you once your order was fulfilled. Should the tracking information not show any progress after a couple of days please contact customer service at [email protected] for assistance

How do I request a rush on my order for an upcoming event?

Orders can take 1-3 business days to be fulfilled from the moment the order is placed, however this might change depending on the size of the order or if there are any special components included. To ensure your order gets to you in time please keep

Can I order a product that is currently out of stock?

Yes! we have a pre-order button for out-of-stock items, the estimated wait time will also be displayed for your convenience.

Can I place an order over the phone or do I need to do it online?

We are an online-only store and due to how our platform works you don’t need to call us to upload, edit, preview or order your mosaic. Should you require assistance with anything please feel free to email us at [email protected]

Is it possible to split my order and ship to multiple addresses?

Orders typically ship to a single address. For multiple addresses, separate orders must be placed.

What to do if I did not receive any confirmation email after placing an order?

Please check your spam/junk folder. If it's not there, contact customer service at [email protected] to ensure your order was processed and to confirm your email address.

Is it possible to place an order for international delivery?

We ship worldwide, but please keep in mind that delivery times and shipping costs will vary depending on where the package is being sent to.

Are there any additional charges not included with the purchase of my kit, such as customs charges?

Yes, some countries will impose customs charges that are not included in the final price once you buy any of our products online. As a small business, we are not able to collect taxes and duties at checkout for every country we sell to, as this requi